Back in March of this year, Vicky Hastings with MediaPost web publication shared some free advice on 4 key strategies to help build a strong web presence for your business that were presented at the Eye for Travel’s Social Media and Mobile Strategies Conference.
As search engine optimization and marketing evolve to become mobile, local and social, it is more and more important to provide content to fill a need for your potential clients vs. the need to sell your products or services.
We are going to break these key points down using the travel industry as an example to put things in perspective.
Strategies To Live By:
Mobile devices are being used by your target audience more than you probably think, and where there are screens there are many ways to connect. Nearly 50% of travelers start leisure or business travel planning on their smartphones and continue on their desktop computers or tablets.Tablets are ideally suited for destination research while people relax at home.
Smartphones, which 97% of all U.S. travelers will use by next year, help visitors search for directions, places to eat and things to do while on the go. So it’s critical that all your digital marketing vehicles, including your website and emails, display well on mobile phones and tablets. Restaurants and attractions would bode well to be aware of emerging near field communication and “near me now” sensors to prepare for the time when most phones will support location-based technology.
People want to see rather than read about travel experiences, and consumers are more interested in their friends’ photos and videos than your brand images. That means it’s important to recruit social media influencers and make them your heroes as they create and share photos and reviews about your hotel, airline or destination. Curate that visual content and limit accompanying copy to 100-200-word descriptions for the web and a maximum of 100 characters for mobile communications.
While it’s a minor player as a social network, Google+ has major impact in your brand’s search performance. Google is serving content from Google+, Frommer’s and Zagat on the right side of search pages and intends to integrate it at every layer from Gmail to YouTube. So it’s important to manage your brand’s Google+ business and community pages, keeping them up-to-date and encouraging super fans to share their photos, videos and reviews. Think of Google+ as an easy yet vital search engine optimization strategy.
Nearly all travelers say reviews impact their booking decisions. More than 200 million consumers are looking at TripAdvisor reviews alone, so it’s important to monitor and respond to what people are saying about your hotel or destination. Consumers perceive a brand more positively when management responds to negative comments, typically asking the unhappy consumer to call or email them to resolve the issue. Note the language people are saying about your brand in review channels and use those same key words across your web and social sites to boost your search ranking.
The download? Consumers connect with brands that anticipate their wants and needs and provide something of value. So deliver quality content to the right, connected people in an engaging way – and do it across multiple communication channels. Give them something to tell their friends about! Then market to this visual content through Google AdWords, Facebook advertising, e-newsletters and social media posts.
As you can see, consumer engagement is very important and will highly dictate how consumers make buying decisions and where they will put their trust. We look forward to your comments or questions you may have relating this article and discussing methods of how to apply these principles to help improve your own businesses brand message.Credit: MediaPost Publications